Bristol office location/hybrid working
Mission
At the International Division of Cegedim Insurance Solutions our mission is to enable Health Insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. Actisure is an extensive platform consisting of Core back-office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.
We're looking for an experienced Application Support Analyst to join our fantastic team!
What you're looking for?
Joining our friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using our award-winning product and be responsible for:
- Triaging Incidents logged within the Service Desk system
- Investigating and resolving all types of application support issues/requests
- Working directly with client representatives to progress issues/requests
- Collaborating with colleagues to progress issues/requests and further understanding
- Contributing to the company knowledgebase with FAQs, ‘How to..’ and technical articles
- Writing SQL scripts for data correction
- Escalating issues to development for further in-depth analysis
- Assisting with the download of databases from clients and their restore locally
The team strives to be non-hierarchical with a friendly can-do culture encouraging a proactive approach where every Analyst takes ownership of their ticket/s until resolution and closure.
Profile
Who we're looking for?
Someone with 2 years + experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with prior application support experience within the commercial software development industry.
- Good MS/SQL Server script writing experience
- Proven analytical and problem-solving abilities
- Client-facing experience
- Really good customer service skills
- Ability to effectively prioritise work
- Good communication and interpersonal skills, with a focus on listening and questioning
- Good documentation skills
In return you’ll be offered a long term career with training and development, fluid hybrid working and a competitive salary with great benefits package.
Skills
Office location and useful info
Words from our recruitment team
Hello, I'm Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at p.baker@newtonblue.com or on 020 3411-2022 (ext. 5) or the team on recruitment@cegedimrx.co.uk