Application Support Analyst

Permanent contract
Full-time
From 35K€ to 40K€ gross/year
At least 2 years of experience (Junior level)
Education level: no preference
Informatique / Systèmes d’information

Love IT support and have exceptional customer skills?

Mission

We’re Cegedim Insurance Solutions, on a mission to enable health insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. It’s an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.

We’re looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol and is the first line of contact for all the client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA.

Profile

Key responsibilities:

Triaging Incidents logged within the Service Desk system
Cloud hosted client user accounts management
MS/SQL Server script execution in production and non-production environments
Working directly with client representatives to progress issues/requests
Collaborating with colleagues to progress issues/requests and further understanding
Following the CIS Service Call Management Process
Contributing to the company knowledgebase with FAQs, ‘How to..’ and technical articles
Liaising with different teams for progressing issues through to resolution
Other Cloud hosted application support activities
Assisting with the download of databases from clients and their restore locally
Escalating issues to development for further in-depth analysis

Essentia skills and experience:

Experience of working in ticketing systems
Application support experience in the software development industry
Analytical and problem-solving abilities with strong customer service skills
Good communication and interpersonal skills, with a focus on listening and questioning

Desirable skills and experience:

Good MS/SQL Server script writing experience
Experience within the medical insurance industry
Knowledge and experience of supporting insurance, financial or accounting systems
Knowledge of VB/.NET applications
Knowledge of Webservices, Gravitee, Kubernetes, Swagger

Office location and useful info

Our International Division strives to be a non-hierarchical company, with a friendly, can-do culture where challenging work and talent is recognised and rewarded. We employ c.80 employees mostly based out of our office in Bristol, along with some consultants working in locations around the world from home or on client sites. We have recently moved into a brand new office within the Programme building at The Pithay in central Bristol. The office space has been designed and fitted out specifically to our requirements to ensure a highly functional, flexible and comfortable working environment, whether hot-desking, having stand-ups, or more formal/confidential meetings. There’s an NCP car park at the rear of the block and there’s great access to public transport routes with bus stops within a few steps of the building, the train station; Bristol Temple Meads is approx. 10-15 walk. There’s also secure bike storage and excellent showers to freshen up after a bike ride, gym class or run. We’re close to lots of restaurants, coffee shops, gyms and shops as well as being just a short walk from the Castle Park and Harbourside areas. We are a friendly team, with regular social lunch or after-work activities as well as work-related events; town halls or conferences, both in person and online. We have a smart casual dress code.

Words from our recruitment team

Hello, I'm Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at p.baker@newtonblue.com or on 020 3411-2022 (ext. 5) or the team on recruitment@cegedimrx.co.uk

Paul BAKER

Internal Recruitment Manager