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Service Desk Support Analyst x 2 - full training

Service Desk Support Analyst x 2 - full training

  • Contrat :Contrat permanent
  • Temps de travail :Temps plein
  • Expérience :De 2 à 5 ans
  • Niveau d’études :Indifférent

Want a career in IT but just need a break getting your first role?

Do you have a passion for technology and want to build a career in IT? Do you have customer service experience and IT skills but need the opportunity to get into your first technical role? 

Then this could be just what you’re looking for - we’re recruiting TWO IT Service Desk Support Analysts and provide full training,

Your next role?

With around 130 people in Leyland and a near 40% market share we’re the UK’s largest developer of pharmacy software and solutions. We pride ourselves not only on the quality of our products but on delivering an exceptional customer service and customer experience at every stage.

You’ll be joining a technical service desk team of 20 analysts proving support to a UK wide client base. You’ll deal with around 15 to 25 calls per day of varying degrees of complexity covering our full range of pharmacy software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s and at all times provide exceptional customer service ensuring a superb customer experience time after time.

You’ll be based in a modern, open plan office in Leyland working in a friendly and supportive environment.

Profil de candidat recherché :

Is this you?

You’ve a passion for IT and technology, possibly fixing computers in your spare time or helping friends and family with technical issues.

You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking for your first step on the career ladder with a company that will train and develop you, giving you a path into more technical roles.

You have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time.

You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills and expand your technical knowledge.

I'm Paul and I manage the Internal Recruitment function for the Cegedim UK businesses - Activus, Vision Health and CegedimRx. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at p.baker@newtonblue.com or on 020 3411-2022 (extension 5)

Paul BAKER, Internal Recruitment Manager
  • Notre adresse

    PR26 7QN PR26 7QN, United Kingdom
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  • Our neighbourhood

    We’re based in an open plan, purpose built office in Leyland. We have the whole building, spread over two floors in an open plan working environment with floor to ceiling windows and lots of natural light. It’s a calm and friendly place with a casual dress code.